Vonachen Group
Requisition Number: 2021-1060
Industry: Corporate Office Building
City: Peoria
State: IL
Position Type: Full Time
Work Schedule: 1st Shift
Pay Rate: N/A
Drug Test Required: true

IT Generalist

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Description/Job Summary

Vonachen Group is looking to fill a Help Desk Technician position in Peoria, IL who will carry out the functions and processes of the IT Service Operations to provide effective and efficient IT Services.


Essential Responsibilities:

  • Network Infrastructure: Aid the Director of Technology in maintaining current and developing a network infrastructure that supports the company data and voice communication needs and meets any potential growth or changes to operations.
  • Operating Environment: Aid the Director of Technology in maintaining an operating environment that delivers the applications and functionality users require while maintaining the reliability and availability standards deemed critical/essential by management.
  • Security: Will maintain current security protocols for the network.
  • Technology Trends: Monitor general technology trends and industry uses of technology in order to plan for the integration of new, emerging, and established solutions into the VSI/DSI operational structure.
  • Communication: Maintain regular communications with management to leverage technology opportunities as they present themselves.
  • Training: Provide orientation and learning methods for staff.
  • Maintenance: Perform hands-on troubleshooting, set-ups, and maintenance as required.
  • Customer Service: Provide service to users in a friendly, prompt, helpful manner always.
  • Other duties as assigned: Assist in other areas as required

Administrative Duties:

  • Documentation: Provide and maintain accurate documentation of systems and services performed and maintained.

Illustrative Examples of Work:

  • Enforce IT user policies and website security measures. Aid in maintaining disaster backup and recovery plans.
  • Provide help desk support for staff and troubleshoot problems or provide maintenance as required.
  • Provide management and staff training to enhance understanding and use of technology.
  • Review and evaluate new technologies and make recommendations for system upgrades.

Required Skills

Desired Knowledge, Skills, Abilities, and Traits:

  • The incumbent should have an Associate's degree or education and/or certification in related technology fields or at least 3 years of managing a growing and changing IT infrastructure.
  • Experience in managing Azure environments
  • Experience providing Help Desk Service
  • Must have strong writing and oral communication skills and the ability to effectively present information to staff, management, and public groups.
  • Must be able to work independently, have personal initiative, and capable of working in an environment that values transparency, consensus, and mutual support.

Essential functions:

  • Must function in a professional office setting. Possess a general understanding of and ability to use or learn to use personal computers, fax machines, and other office equipment.
  • Be able to communicate and interact verbally, both in person and over the phone.
  • Be able to communicate through the written word at high levels of performance.
  • Requires the ability to travel regularly outside of the building for appointments or meetings.
  • Be able to lift up to 50 pounds.


Competitive salary with benefits includes medical, dental, vision, life, 401(k), STD & LTD, vacation, and paid holidays.