Regional Operations ManagerRequisition Number: 2019-0984
Position Type: Full Time (30+ hrs)
Industry: Corporate Office Building
Location: Louisville KY 40214
Work Schedule: 1st Shift
Pay Rate: 61500.00
Kenway Janitor Service is a private, family-owned janitorial service company. From the very beginning, we’ve remained true to our values. Our team is hard-working, responsive and reliable. We believe in delivering quality work, honoring our commitments and treating clients and employees with respect. We have earned a reputation as “people of integrity,” and it’s this reputation we work hard to keep! We’re proud of our family roots and have been committed to creating a cleaner, safer and healthier environment for our clients since day one.
The incumbent's primary job responsibility will be the management of an assigned account or multiple small accounts, and Supervisors assigned to each account. Specific responsibilities include work-scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation/training of Supervisors and support personnel, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.
Essential Job Duties and Responsibilities-
Control expenses within area of responsibility.
Develop and recommend account operating budget and ensure the department operates within budget.
Evaluate and justify supplies, equipment, and purchases, as needed.
Maintain records and statistics for administrative and regulatory purposes.
Plan, organize, direct, coordinate, and supervise functions and activities of the department.
Establish work standards and work flow.
Establish and maintain effective lines of communication with the client and facility personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied.
Ensure compliance with all regulatory agencies.
Maintain an environment that is in sanitary, attractive, and orderly condition.
Ensure that environmental procedures are being followed
Demonstrate and promote culture, values, and management philosophy.
Proactive in the achievement of the facility goals and objectives.
Demonstrate quality leadership in meeting performance plans.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Ability to manage the financial results of the account including development of the, productivity and staffing plans, and budget. Analyze and interpret financial data and weekly operating reports for trends impacting the account. Initiate corrective action as needed.
Strong commitment to service and quality standards as well as client satisfaction. Ability to take the lead in client communication regarding programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand the client relationship.
Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans, employee relations, training, safety, EEO, benefit administration and succession planning.
Act as a champion of corporate goals and objectives, serving as a positive role model for employees throughout the region.
Ability to plan, organize, prioritize, and achieve effective time management.
Ability to work under pressure and meet established goals and objectives.
Strong public speaking skills.
Sense of urgency & ability to meet deadlines; self-directed.
Travel required within the area managed.
A company vehicle may be provided for travel between accounts or a valid driver's license and reliable transportation are a requirement for this position, and a mileage reimbursement is part of the compensation package.
Interested candidates should have a high school diploma, some college or equivalent work experience is preferred.
Experience motivating and coaching employees is required.
Account Management/Customer Services skills are paramount.
Experience providing cleaning services in industrial settings is a plus.
The position will include bending, stooping, reaching, twisting, a lot of walking and lifting up to 40 pounds.
A criminal background check, results of which are not necessarily a bar to employment is required.
Successful candidates for this position will have 4-6 years of management experience in building services, facilities, or related industry and with various types of facilities (commercial, industrial, medical). We are looking for candidates with strong customer service orientation, great attention to detail, ability to work under pressure to meet established goals and objectives, and the ability to inspire and lead management and employees by example.