At Vonachen Group, our “Midwestern values” of hard work, honesty and dependability serve as a guide to all that we do. But we’re also smart, strategic problem-solvers. We do our homework, assess the situation quickly and set about creating a solution that delivers a cleaner, safer and healthier environment for your business. We pride ourselves on being proactive and productive.
Vonachen Group offers a tiered management structure with experienced on-site managers, which frees up your time so you can focus on your core competencies. On-site management means decisions are made locally, where they belong. It also ensures that we can respond to emergency situations swiftly and manage our staff appropriately. On a regional level, our management structure allows for proactive decision making and problem solving skills, which benefit our clients. Our management team instills the importance of dedication, family values and Midwestern work ethic to ensure our clients are satisfied. In addition to constant on-site management, our clients are able to utilize our service hotline 24/7, which provides additional responsiveness.
Quality Assurance is our number one priority and provides greater client satisfaction. That’s why we’ve standardized processes and procedures in all facets of our business. But it doesn’t stop there. We collect and analyze measurable data on every job and every job site to ensure we stay on track. Every month, we perform an internal quality assurance review on each job site we manage. This is not only to ensure the quality of our work but is also used as a training tool for all our employees, making our cleaning staff the best around. We use the services of an independent third party to evaluate the quality of our services on a regular basis (either quarterly, bi-annually or annually) using evidence-based criteria. Inspection results are reviewed with our clients, by Vonachen Group management and by an independent inspector, which ensures an accurate measurement of our performance and client satisfaction.
Vonachen Group has the know-how and the people to create a facility maintenance plan that offers maximum value. We start with a thorough facility analysis. Next, we utilize independent quality audits and conduct interviews to clarify your objectives and requirements. We study service levels, safety, training and more. Then we design a program that utilizes industry-best practices to help you achieve your financial and quality goals – giving you an edge in efficiency. Through it all, we maintain an open line of communication with your team.
We pride ourselves on doing the right things the right way, which is reflected in our approach and work. Vonachen Group is certified by several national organizations, including Cleaning Industry Management Standard (CIMS), Registered Building Service Manager (RBSM), Certified Business Service Executive (CBSE), International Sanitary Supply Association (ISSA) and Women’s Business Enterprise National Council (WBENC).